Contact · Lucid Adventures Vallarta

Get in touch.
We're on the dock.

We respond within two hours during business hours, seven days a week. Drop us a message and a captain — not a chatbot — will write back.

01 · Fastest reply

WhatsApp.
The way most guests reach us.

Send a voice note, a photo of where you're staying, or just say hola — Lucio and Mariela trade the phone from 7 a.m. to 9 p.m. local time.

Scan on desktop

Opens a chat with the on-duty captain.

Your camera will recognise the code and jump straight into WhatsApp Web. No app needed.

WhatsApp number
+52 322 145 7720
Open WhatsApp End-to-end encrypted · No login required

02 · For longer notes

Email.

Best for itineraries, group bookings, and anything you'd rather attach a PDF or photo to.

Reach the office Copied
[email protected]
Open mail
Replies within 2h, 7 a.m. – 9 p.m.

03 · Already in town

Phone.

For last-minute bookings, day-of weather questions, or if you're standing on the wrong dock.

Marina Vallarta office
+52 322 226 5410
Spanish and English
Call now Office line, every day, 9am to 7pm
Departure points

Three docks. One bay.

We sail from Marina Vallarta, La Cruz de Huanacaxtle on the north shore, and Boca de Tomatlán in the south. Your captain will confirm which one matches your tour at booking.

Google Maps · © 2026
1Marina Vallarta · HQ
2La Cruz de Huanacaxtle
3Boca de Tomatlán
Before you write

Answers, for the things you'd ask first.

Nine in ten messages we receive are some version of the questions below. Have a scroll — your answer might already be here.

Don't see your question? Drop us a line on WhatsApp — a captain replies within two hours.
Send us your dates and group size on WhatsApp or use the form below. We'll confirm availability within two hours, hold the slot for 24 hours, and send a secure payment link. A 30% deposit reserves the date; the balance is due seven days before departure. We accept Visa, Mastercard, Amex, Apple Pay, and bank transfer.
30% deposit7-day balanceCard · Transfer
Plans change. Our policy is generous and posted openly — no fine print. The percentage refers to what you get back of monies already paid.
14+ days out80%Full refund, less processing
7 – 13 days50%Half refund or free reschedule
Under 7 days0%Non-refundable · transfer ok
Free reschedule is always available within the same season, even on a day-of basis, provided the captain has a slot.
The captain calls it, not the office. If wind, swell, or visibility are unsafe — or just bad enough to ruin the day — we'll either reschedule you free of charge or refund 100%. We've cancelled fewer than ten trips in nine years, but when we do, we don't haggle about it. Light rain is not a cancellation; we sail rain-or-shine on the bay, except during named storms and red-flag advisories.
Captain's call100% refund or free reschedule
A swimsuit, a towel, sunglasses, and a hat with a chin strap. Wear or carry layers — the breeze offshore is cooler than you'd think. We provide reef-safe sunscreen, snorkel gear, drinking water, fresh fruit, and a soft cooler for your own drinks. Cameras are welcome; phones in waterproof pouches are sold at the dock for 80 MXN. Leave hard-soled shoes ashore.
Small. Our open-boat sailings cap at 8 guests, sport-fishing at 6, sunset sails at 10. The Marietas day cap is 8 — set by the marine park, not us. Every vessel runs with the captain plus one deckhand. If your party is larger than the cap, you're looking at a private charter — see below.
Two of our vessels — Marea and Lucida — have ramp boarding and a fixed-seat deck plan suitable for wheelchairs and reduced-mobility guests. We staff a second deckhand and adjust the itinerary to skip beaches with surf landings. Please tell us your needs in advance; we'll match you to the right captain and explain swim options honestly.
Every captain speaks Spanish and English fluently. Inés speaks Italian, Mariela speaks French, and three of our deckhands speak German. We're happy to match a language to your group when we know in advance.
Always. Half-day private charters start at $890 USD on a panga and run up to $3,400 for a full-day sail on Marea. The price covers the boat, captain, deckhand, fuel, water, fruit, and snorkel gear. You write the itinerary; we build it. Reach out two weeks in advance for high-season weekends.
From $890 USD2-week notice
Yes — most trips. We size life jackets from 9 kg up. Sport-fishing and the longer Marietas day are best for confident swimmers 8 and older; sunset sails and the food tour suit everyone. Children under 5 sail free on private charters and at half-price on group departures.
Three to five business days for Visa and Mastercard, up to seven for Amex, same-day for bank transfer reversals. We push the refund the moment you confirm; the lag is on the bank, not on us. You'll get an email with the gateway reference number as soon as it leaves our account.
Or — write at length

The slower way to start a conversation.

For multi-day itineraries, corporate groups, or anything that needs a few paragraphs of context, the form is here. You'll hear from us inside two hours — same office, just a different inbox.

Two-hour reply, business hoursSend a note during the day and you can expect a real, written reply the same morning.
Captain triage, not a salespersonYour message is read by the on-duty captain — they decide who's best to reply.
No newsletter trickeryWe never add you to a list. The thread ends when the trip does.

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Still thinking? WhatsApp Lucio.

No deposit to ask. No login. He'll answer the question you actually have — and only then, if it's the right fit, pencil you in.

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